Refund & Cancellation Policy

Last Updated: June 8, 2026

At Zelevation, we are committed to delivering high-quality digital solutions and professional services. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and payment-related matters are handled.

By engaging our services or making a payment, you agree to the terms set forth in this policy.

1. Nature of Our Services

Zelevation provides professional digital services, including but not limited to:

  • Website Design & Development
  • E-commerce Development
  • Mobile Application Development
  • UI/UX Design
  • Digital Marketing Services
  • SEO Services
  • IT Consulting
  • Custom Software Development
  • Website Maintenance & Support

As our services involve the allocation of time, expertise, resources, planning, and intellectual effort, refunds are governed by the terms outlined below.

2. Project Cancellation

Clients may request cancellation of a project by contacting us in writing via email.

Cancellation requests will be reviewed based on the stage of the project at the time the request is received.

Before Work Commences

If a cancellation request is received before any project work has commenced, Zelevation may issue a refund after deducting any applicable administrative, payment processing, or transaction fees.

After Work Has Commenced

Once project planning, consultation, research, design, development, strategy creation, campaign setup, or any billable work has begun, payments made are generally non-refundable.

This is because resources, time, and professional effort are allocated specifically to the project from the moment work begins.

3. Advance Payments

Advance payments are used to reserve project schedules, allocate resources, initiate planning, and begin project execution.

Therefore, advance payments become non-refundable once work on the project has commenced.

4. Milestone-Based Projects

For projects executed in phases or milestones:

  • Payments made for completed milestones are non-refundable.
  • Approved work and delivered milestones remain payable.
  • Future milestones that have not yet been started may be cancelled by mutual agreement.

5. Digital Marketing & SEO Services

For SEO, Digital Marketing, Social Media Management, Paid Advertising, Content Marketing, and related services:

  • Fees for services already performed are non-refundable.
  • Advertising budgets paid to third-party platforms such as Google, Meta, LinkedIn, or other advertising networks cannot be refunded by Zelevation.
  • Zelevation does not guarantee specific rankings, traffic levels, leads, conversions, or business outcomes.

6. Consulting Services

Consultation sessions, strategy calls, technical reviews, audits, planning sessions, and advisory services are non-refundable once the session has been conducted or scheduled.

7. Client Delays and Inactivity

If a client fails to provide required content, approvals, credentials, information, or feedback within a reasonable timeframe:

  • Project timelines may be extended.
  • No refund shall be provided for work already completed.
  • Zelevation reserves the right to place the project on hold until the required information is received.

8. Refund Eligibility

Refund requests may be considered only in limited circumstances, including:

  • Duplicate payments made accidentally.
  • Incorrect billing due to a processing error.
  • Services that cannot be delivered solely due to an error attributable to Zelevation.

All refund decisions shall be reviewed on a case-by-case basis and remain at the sole discretion of Zelevation.

9. Refund Processing

If a refund is approved:

  • Refunds will be issued through the original payment method wherever possible.
  • Processing times may vary depending on banks, payment gateways, and financial institutions.
  • Applicable transaction charges, payment gateway fees, taxes, or administrative costs may be deducted where legally permitted.

10. Chargebacks and Payment Disputes

Clients are encouraged to contact Zelevation directly to resolve any billing or service-related concerns.

Initiating an unjustified chargeback or payment dispute after services have been delivered may result in service suspension and recovery of outstanding dues through appropriate legal channels.

11. Policy Updates

Zelevation reserves the right to modify or update this Refund & Cancellation Policy at any time.

Any revisions will be posted on this page with an updated effective date.

12. Contact Information

For cancellation requests, refund inquiries, or billing-related questions, please contact:

Zelevation

5th Floor, Ram Pal Tower, Old Bypass Road, Opposite Chandan Hero, Kankarbagh, Patna, Bihar – 800020, India

Phone: +91-8252208124

Email: info@zelevation.com

Website: https://www.zelevation.com

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